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Terms & Condition

General Terms and Conditions :

  1. Semaya One Cruise will be provide :
    Fast Boat transfer to and or from Sanur, Padang Bai, Gili Trawangan, Gili Air, Lombok (teluk nara), and Nusa penida Air Conditioned hotel transfer to and or from Jimbaran, Nusa Dua, Tanjung Benoa, Seminyak, Kerobokan, Umalas, Tuban, Kuta, Legian, Central Ubud and Sanur.We arrange Transfers for others areas for an additional fee POA.
  2. Semaya One recommends fast boat transfer is NOT suitable for the following :
    • Pregnant women.
    • Those suffering heart conditions.
    • Those suffering serious back complaints.
    • Those suffering any serious physical impediments.
    • Infants under 3 years of age.
    • NOTE: Should you still wish to travel with Semaya One you will be required to complete a disclaimer prior to departure, releasing Semaya One Cruise and it’s officers, employees and agents from any legal action.
  3. Semaya One Cruise reserves the right to vary the services in any way whatsoever without any liability to the passenger.
  4. Each passenger is entitled to have not more than 2 pieces of luggage / person If room is available excess luggage will be carried at the companies standard rate POA.
  5. Semaya One is not a common carrier and reserves the right to refuse to carry any passenger or goods without assigning any reason therefore.
  6. The passenger shall not carry onto the vessel or include in luggage any Explosives, corrosives,  highly flammable liquids or anything likely to endanger the vessel, other passengers or goods.
  7. Semaya One accepts no responsibility for loss, damage or injury to luggage or passengers arising out of or in any way incidental or connected to the service or the accommodation of the passenger or the transfer of any luggage between the vehicle and or the vessel and or any place of accommodation whether such loss, damage or injury may be due or alleged to be due to negligence or misconduct on the part of the company, it’s servants or agents.
  8. The passengers shall comply with the instructions of the company’s servants and agents concerning all matters connected with the service and shall comply with any notice exhibited on the vessel.
  9. Semaya One shall not be liable for any loss, damage or injury which may arise or be alleged to arise in the event of cancellation of the service or the abandonment of the service during the course there of or any deviation or delay in the service arising from any cause whatsoever. In such an event the company shall not be liable in any way for the cost of any accommodation or for any alternative means of travel which may arise and additional expense so arising shall be the soul responsibility of the passenger.
  10. Semaya One Cruise may arrange for any other party to undertake this service hereby contracted or for any part thereof and such a party or agents shall be entitled to the benefit of these conditions to the same extent of the company.
  11. Semaya One Cruise reserves the right, in the event of a ticket or booking being cancelled by the passenger, to charge cancellation fees in accordance with Semaya One’s current scale of refund, set out below :
    • A cancellation up to and including 7 days prior to the departure date is not subject to a departure fee
    • A cancellation up to 1 day prior to the departure date is subject to a fee of 50% of the ticket price.
    • A cancellation 24 hours prior to the departure or failure to appear at the check in time is subject to a cancellation fee of 100% of the ticket price.
  12. Passenger Re-Scheduling :
    Re-Scheduling is based on seat availability and must be made 2 days prior to departure for regular season and 7 days prior to departure for high season(1July – 31 August) and (24 December – 5 January).
  13. Refunds :
    In the event of a Semaya One sanctioned cancellation, the company shall refund any funds paid by the passenger direct to Semaya One or any funds already paid by an agent to Semaya One on the passengers behalf. The passenger is responsible for collecting any funds paid to agents which have not yet been paid to Semaya One Cruise.
  14. Verbal promises by booking agents or clerks will not be recognized  by Semaya One Cruise.
  15. No condition of carriage other than set out on this page will not be recognized. This contract may only be varied by agreement in writing between Semaya OneCruise and the passenger.
  16. This contract is subject to and shall be construed in accordance with the laws of Indonesia and the passenger agrees to submit to the non-exclusive jurisdiction of the laws of that country.

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FIND OUR OFFICES

PHONE

(+62) 0 819 9997 1078

EMAIL

info@semayacruise.com

ADDRESS

HEAD OFFICE :
Jalan By Pass Ida Bagus Mantra no. 88a Denpasar, Bali – Indonesia

OFFICE HARBOR SANUR :
Jln. Hang Tuah No 88 Sanur
Phone : +62-361-284 194 ( Daily 7.00am – 5.00pm )

OFFICE HARBOR PADANGBAI :
Jln. Pura Segara Padangbai
Phone : +62-363- 554 245 4 / +62-81 999 185 722

OFFICE HARBOR GILI TRAWANGAN :
Next to Addiction Dive Center Gili Trawangan
Phone : +62 87 808 887 772

 

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